Privacy Policy – House of Sovana
At House of Sovana, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you use our website, we may collect the following information:
Personal Information
* Full Name
* Phone Number
* Email Address
* Shipping & Billing Address
* Payment Information (processed securely via payment gateways
2. HOW WE USE YOUR INFORMATION
Your information is used to:
* Process and deliver your orders
* Send order confirmations and shipping updates
* Respond to customer support requests
* Improve website functionality and shopping experience
* Inform you about new launches, offers, and promotions
* Prevent fraudulent transactions and misuse
We may contact you through:
* SMS
You can opt out of promotional communication at any time.
3. PAYMENT SECURITY
All payments on House of Sovana are processed through secure third-party payment gateways.
We do not store:
* Credit card details
* Debit card details
* CVV numbers
* Banking passwords
Your payment information remains encrypted and secure.
4. SHARING OF INFORMATION
House of Sovana does not sell, rent, or trade your personal information to third parties. However, your information may be shared with trusted service providers for business operations such as:
* Payment processing partners
* Courier and delivery companies
* Marketing and advertising platforms
* Website hosting and technical support providers
* Fraud prevention and law enforcement authorities when legally required
These parties only receive necessary information required to perform their services.
5. COOKIES
Our website uses cookies and similar technologies to:
* Improve user experience
* Remember customer preferences
* Analyse website traffic
* Enhance website performance
You may disable cookies through your browser settings, though certain features of the website may not function properly.
6. DATA SECURITY
We implement appropriate security measures to protect your personal information from:
* Unauthorized access
* Misuse
* Disclosure
* Alteration
* Loss
While we strive to protect your data, no online transmission or storage system is completely secure.
7. THIRD-PARTY LINKS
Our website may contain links to third-party websites or social media platforms. House of Sovana is not responsible for the privacy practices, policies, or content of external websites. We recommend reviewing their privacy policies separately.
8. YOUR RIGHTS
You may request to:
* Access your personal data
* Correct inaccurate information
* Delete your data (subject to legal/business obligations)
* Unsubscribe from marketing communications
o make such requests, please contact us at the email provided below.
9. POLICY CHANGES
House of Sovana reserves the right to update or modify this Privacy Policy at any time without prior notice. Changes will become effective immediately upon posting on the website. We encourage users to review this page periodically.
10. CONTACT US
For any questions, concerns, or requests regarding this Privacy Policy, please contact us:
House of Sovana
Email: Houseofsovana@gmail.com
Instagram: @houseofsovana
Business Hours: Monday – Saturday | 10 AM – 7 PM